Alliance HealthCare Services

  • Front Office Assistant

    Job Locations US-MA-Framingham
    Healthcare - Other
    Position Type
    PT1 (30 - 35)
  • Job Responsibilities

    At Alliance Radiology, our team members focus on transforming the patient experience and delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30 years by providing radiology service line solutions, outpatient center management services, and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).


    The Front Office Assistant schedules appointments for imaging examinations on patients by answering phone calls and/ or receiving faxes. Requires accurate entry of patient information into scheduling data base and tasking verifications department to pre-certify exam with patients insurance. Obtains and keeps track of all pertinent paperwork at time of scheduling as well as when patient arrives for exam. Puts together daily schedules and all paperwork to ensure technologist has accurate information in order to do proper exam on patient.


    Specific duties include, but are not limited to:

    • Schedules patient appointments for imaging exams.
    • Answers phones and accept scheduling calls from referring physician offices and patients. Interfaces and builds relationships with referring office staff.
    • Enters all accurate patient information into scheduling database.
    • Sends patient's insurance information to verifier for pre-certification.
    • Obtains all pertinent paperwork for exam, such as Rx and authorizations and put together with daily schedules. Confirms appointments by phone for next day's schedule.
    • Greets patients as they arrive for their exams and obtain necessary on-site paperwork such as insurance cards, screening forms, and consent forms.
    • Familiar with medical terminology, imaging exams and diagnoses.

    Position Requirements

    • High School Diploma or equivalent experience required. 
    • CPR Certification required.
    • 1-3 years of experience in scheduling appointments for doctor's office required; Imaging center scheduling experience preferred.
    • Local travel may be required.

    Physical Requirements:

    • Standard office environment. May be exposed to communicable disease when interacting with patients.
    • More than 50% of the time:
      • Sit, stand, walk.
      • Repetitive movement of hands, arms and legs.
      • See, speak and hear to be able to communicate with patients.
    • Less than 50% of the time:
      • Stoop, kneel or crawl.
      • Climb and balance.
      • Carry and lift 10-20 pounds.

    A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.


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