Alliance HealthCare Services

  • Patient Services Associate I

    Job Locations US-MA-Andover
    Customer Service and Call Center
    Position Type
  • About Us

    At Alliance Radiology, our team members focus on transforming the patient experience and delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30 years by providing radiology service line solutions, outpatient center management services, and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).


    Job Responsibilities

    The Patient Services Associate I answers incoming calls and makes outgoing calls to remind patients of scheduled appointment and instructions, schedules appointments and pre-registers patients for medical scans. The majority of time will be spent handling reminder calls but will also include assisting with scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Makes outbound reminder calls for medical scans. Enters all information into the applicable computer system. Determines the needs of other caller and transfers to appropriate personnel and ensures every customer receives the highest quality of customer service.


    Specific duties include, but are not limited to:

    • Makes outgoing calls and receives incoming calls to remind patients of scheduled appointment and instructions, schedule appointments and pre-register patients for medical scans; contacts patients and referring physician offices to schedule appointments.
    • Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration/reminder calls. 
    • Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
    • Enters all information into the applicable computer system in accordance with documented work processes.
    • Determines customers’ needs based on incoming calls; transfers callers to appropriate staff; escalates calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
    • Completes any additional job duties as assigned.

    Position Requirements

    • High School Diploma or equivalent experience required.
    • 6 months to 1 year of medical or related training and/or experience required.
    • Computer literacy and experience with general office equipment required. 
    • Strong multi-tasking abilities and communication skills. 
    • Ability to work well with physicians, patients, and coworkers; excellent interpersonal and customer service skills.

    A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.


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