Alliance HealthCare Services

Full Time Front Office Assistant | Front Desk Receptionist

US-FL-Ormond Beach
ID
2017-9606
Category
Healthcare - Administrative
Position Type
full-time

Job Responsibilities

 

Come join our team!  We are seeking a full time Front Office Assistant!  This is Monday through Friday, from 8 am to 5 pm, and eligible for the following benefits:

  • Medical
  • Dental
  • Life
  • 401k with company match
  • Paid vacation
  • Paid floating holidays
  • Paid holidays
  • Paid sick

 

At Alliance Interventional, our team members focus on transforming the patient experience and delivering exceptional quality care. Patients choose Alliance Interventional because of our experienced healthcare team and minimally invasive approach to pain management—resulting in cost-effective treatments with less trauma and pain, and a faster recovery time.

 

As the first and last point of contact, the Front Office Assistant greets patients and visitors at the front desk in a warm and friendly manner. Maintains HIPAA compliance while obtaining necessary information for billing purposes.

 

Specific duties include, but are not limited to:

  • Follows proper procedure to check patient in for the days services
    • Obtains and scans patient ID, health insurance card, and updating any and all documents according to policy and procedure
    • Ensures intake information has been completed by patient prior to scanning into their electronic medical record.
    • Takes patient picture for the EMR
    • Reads “Alert Notes” in the patient
  • Maintains proper money handling processes.
    • Collects patient payments and provides receipts.
    • Prepares and balances daily bank deposit
    • Provides appropriate financial counseling to patients as directed by policy and situation
  • Follows proper procedure to check patient out from the days services
    • Schedules follow up appointments for office visits, treatments and procedures according to guidelines.
  • Provides communication to patients, vendors and visitors within HIPAA compliance to maintain proper flow.
    • Maintains organization of the front desk area and lobby throughout the day
    • Handles incoming and interoffice telephone calls and inquires taking complete messages and forwarding calls appropriately
  • Assists clinic staff with clerical duties as needed and other duties as assigned

Position Requirements

  • High school diploma or GED required; Associate's degree (A. A.) or equivalent from two-year College or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • CPR Certification required.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Computer expertise.
  • Excellent interpersonal skills required in order to provide effective communication.
  • Able to collaborate with multidisciplinary teams.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Physical Requirements:

  • The employee may be exposed to radioactive isotopes, ionizing radiation, and a strong magnetic field. May be exposed to radiation, blood/body fluids and infectious disease.
  • More than 50% of the time:
    • Sit, stand, walk.
    • Repetitive movement of hands, arms and legs.
    • See, speak and hear to be able to communicate with patients.
  • Less than 50% of the time:
    • Stoop, kneel or crawl.
    • Climb and balance.
    • Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

A division of Alliance HealthCare Services (NASDAQ: AIQ), we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

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