Alliance HealthCare Services

Service Desk Support Analyst

US-OH-Canton
ID
2017-9649
Category
Information Technology
Position Type
full-time

Job Responsibilities

At Alliance HealthCare Services, our focus is on transforming the customer and patient experience. Vital to our success are the Corporate Team Members who collaborate with clinical, operational, and sales teams in the field. We focus on delivering improved processes, innovative new services, and business solutions that differentiate and advance our comprehensive clinical services—always with our patients’ and customers’ needs in mind.

 

The Service Desk Support Analyst will provide help desk support for all areas of information technology by providing technical support for external customers, service vendors and other companies within the industry.

 

Specific duties include, but are not limited:

  • Front line support all user supported issues. Assists in computer configuration, planning and training of personnel in department automated systems. Assists epartment with selection and installation of small computer systems.
  • Answers the Help Desk phone and assists users with various desktop, network and other software and application problems. Sets up new printers on the network. Tests new systems to determine compatibility and operational integrity with existing systems.
  • Continually checks for system viruses; maintains anti-virus utilities software. Works with users to resolve problems. Troubleshoots and resolves hardware and software problems.
  • Distinguishes between major and minor LAN problems, and reports major problems to LAN Administrator(s) and LAN manager. Works with LAN manager to resolve LAN problems. Maintains software and hardware inventory.
  • Performs other related duties as required. Performs tasks necessary to migrate to new system solutions including, but not limited to user training, data conversion, system administration and application set-up. Serves as informal project lead on various assignments.
  • Trains personnel in the use of computerized systems.
  • Develops documentation in the use of new and existing programs. 

Position Requirements

  • Associate’s Degree (A.A.) as well as 1-3 years related experience required in technical field, Health Care environment is a plus. Bachelor's Degree is strongly preferred.
  • 5+ years of experience handling high level complex service desk issues will be considered in lieu of a Bachelor’s degree.
  • Intermediate system knowledge including, but not limited to, Service Desk Express (Remedy) and Microsoft Office.
  • Must possess strong interpersonal and communication skills with the ability to interact effectively with client groups and translate technical terms into layman’s terms.
  • Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.
  • Demonstrated success is previous environments requiring high level of confidentiality and professional discretion.

A division of Alliance HealthCare Services (NASDAQ: AIQ), we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

 

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